top of page

Fair Usage Policy

​

This Fair Use Policy relates to the customer's use of our PocketWiFi Services. It is designed to make sure We can give you Services that are of great value, fast and reliable. This Policy applies, but is not limited, to all PocketWiFi Bahamas Services offered by Us. This also includes such other Services that PocketWiFi Bahamas might add in the future.

When you the customer purchase our services, you agree to be in compliance with this Policy and remain responsible to comply with it. You must ensure any use of the PocketWiFi Bahamas Services, by you or anyone else via your account, complies with this Policy. You are responsible for all use of the Services through Your account and for any breach of this Policy whether an unacceptable use occurs or is attempted, whether You knew or should have known about it, whether or not You carried out or attempted the unacceptable use alone, contributed to or acted with others or allowed any unacceptable use to occur by omission. You agree that We are not responsible for any of Your activities in using Our PocketWiFi Services.

​

We may change or modify this Policy at any time. The changes to this Policy will be posted on Our Website at www.pocketwifibahamas.com. Please check our Website periodically for any revisions to this Policy. If We make any material changes to this Policy, We will give You thirty (30) days’ notice. You acknowledge and agree that Your access to Our Website and Your use of Our services following any posted changes to the Policy indicate Your acceptance of such changes.


Excessive Network Usage

Our services are for the normal everyday person to person use from your devices and are subject to your acceptance of standard terms and conditions for monthly services. We monitor use in accordance with those terms and conditions. If you exceed more than  30GB in any week on a 7-day or 14-day plan or more than 100GB in any month on a 30 day unlimited plan, we reserve the right to throttle or reduce the speed available to you. We may also suspend your services. If we discover that you talk for more than 7,500 minutes (including local calls) or send more than 4,500 text messages (including local texts) per month, we also reserve the right to restrict your access to calls and may suspend your services. Our Fair Use Policy also restricts calls and texts to no more than two hundred (200) different numbers in one month. Further, calls are restricted to a maximum of two (2) hours per call. Once a call has reached two (2) hours, it will be automatically disconnected. However, you will be able to dial the same number straight away.

​

Out of Plan Rates* excluding VAT (consumer prepaid and postpaid)

  • 20 cents per minute – outbound calls to The Bahamas, Canada and USA (mobile & landlines)

  • 5 cents per text

  • All incoming calls are free

  • Free to call Customer Care in The Bahamas

  • No data without a plan

 Standard Intl. Rates* (no add-ons)

The Caribbean              $0.40/min.
Europe                    $0.20/min.
Haiti & Jamaica     $0.37/min.
Rest of World         $0.70/min.

Local consists of The Bahamas, USA, Canada.

​

​

bottom of page